Patients Don’t Want to “Enquire” – They Want to Book
If you run a physio clinic in Forest Lake, your busiest “booking” hours are often between 7:00 PM and 10:00 PM. That is when people finally sit down and deal with their back pain. If your website only has a “Contact Us” form, you are forcing them to wait for a call back the next morning. In 2026, that is a failed patient experience.
Clinics using direct CorePlus or HotDoc integrations see a 40% increase in after-hours bookings because they remove the “human middleman” from the scheduling process.
The Diagnosis
Most medical sites in Brisbane are still running “brochureware.”
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Friction: The patient has to fill out a form and then wait for your receptionist to play phone tag.
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Data Fragmentation: New patient details are written on paper or typed into an email, then manually entered into CorePlus.
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Ahpra Risk: Generic forms often don’t have the proper privacy and consent infrastructure required for health data.
The Fix
We build the plumbing that connects your site to your practice management software.
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Live Calendar Sync: We embed the CorePlus or HotDoc booking widget so patients see real-time availability.
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Automatic Intake: New patient details sync directly to CorePlus, creating the file before they even walk through your door.
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Secure Infrastructure: All data is handled via encrypted API, keeping you compliant and your patients’ data safe.
One clinic we worked with in Jindalee saw their phone volume drop by 30%, but their booking volume stayed the same. Their front desk stopped being a call centre and started being a patient care centre.
