Nebula PC
Scaling Support for High-Volume E-Commerce
The Bottleneck
Nebula PC wasn’t struggling to get sales; they were struggling to handle them.
In the custom PC market, every order generates 5+ support questions. Lawrence (Founder) was drowning in tickets asking ‘When will it ship?’ and ‘What FPS does this get?’
The goal wasn’t just ‘marketing’. It was to build an automated engine that could sell PCs and answer questions without burning out the staff.
The Protocol
We replaced manual grunt work with automated systems.
Automated Triage: AI Agents to handle Tier-1 support instantly.
Content Supply Chain: Viral build videos to drive organic traffic.
Omni-Channel Sync: Connecting website inventory to the CRM.
The Content Engine
Gaming PCs are visual. We stopped posting generic product photos and built a video-first strategy.
We automated the distribution of high-res ‘Build Videos’ across TikTok and Reels. This turned every customer order into a marketing asset, driving organic traffic back to the site.
The AI Concierge
We didn’t just build a ‘Contact Form’. We deployed an intelligent support agent that reads the inventory database.
It instantly answers questions about shipping times, specs, and upgrades. Only complex custom builds get pushed to a human. This cut support tickets by 50% in the first month.
The Omni-Channel Sync
We connected the website directly to the inventory and CRM. Now, when a customer buys a PC, they are automatically segmented into a ‘Nurture Sequence’ for peripherals and upgrades. This increases Customer Lifetime Value (LTV) without manual data entry.
Working with Frank was a game changer.
What stood out most was his dedication — he treated Nebula PC like it was his own business. His diligence and strong work ethic made the process seamless.
If you’re looking to level up your digital presence with a practical, results-driven approach, Frank’s your guy
Lawrence, Founder of Nebula PC
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